Terms of service

Terms of Service

Last Updated: September 4, 2026

Welcome to Ohana Animal Supply. These Terms of Service ("Terms") govern your use of ohanaanimalsupply.com (the "Website") and your purchase of hay products from Ohana Animal Supply ("Ohana," "we," "us," or "our").

By accessing our Website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use the Website or place an order.

1. Our Products

Ohana Animal Supply currently specializes in the sale and delivery of hay products.

Our hay products may include different varieties, cuts, sizes, or types depending on current availability.

Because hay is a natural agricultural product, variations in color, texture, density, smell, leaf-to-stem ratio, and appearance may occur from bale to bale or from one harvest to another. These natural variations do not necessarily indicate that a product is defective.

Product availability may change at any time without notice.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, measurements, weights, prices, and other information on the Website.

However, because hay is a natural product:

  • Actual appearance may vary from photographs shown on the Website.

  • Color and texture may differ between harvests.

  • Bale size and density may vary.

  • Natural agricultural variations may occur.

  • Product availability may change based on harvest and inventory.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

3. Orders

When you place an order through our Website, you are submitting a request to purchase the selected hay products.

An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to accept, reject, or cancel an order for reasonable business purposes, including:

  • Product availability;

  • Incorrect pricing or product information;

  • Incorrect or incomplete delivery information;

  • Delivery-area limitations;

  • Suspected fraudulent activity; or

  • Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been processed, we will provide an applicable refund to the original payment method.

4. Pricing and Payment

Prices displayed on the Website are subject to change without notice.

The final amount charged may include applicable taxes, delivery fees, or other charges shown during checkout.

By placing an order, you authorize us or our payment processor to charge the payment method provided for the total amount of your purchase.

You are responsible for providing accurate billing and payment information.

5. Hay Delivery

Hay delivery is available only within our designated delivery area.

Our delivery area may be limited based on distance, location, scheduling, and other logistical considerations. If your location is outside our available delivery area, please contact us to determine whether delivery may be available.

Delivery dates and times are estimates unless specifically confirmed by Ohana.

Delivery may be delayed due to circumstances including:

  • Weather conditions;

  • Road or transportation conditions;

  • High order volume;

  • Product availability;

  • Vehicle or equipment issues;

  • Holidays; or

  • Other circumstances outside our reasonable control.

6. Delivery Requirements

Customers are responsible for providing a complete and accurate delivery address and any necessary delivery instructions.

The delivery location must be reasonably accessible and safe for our delivery personnel and equipment.

Customers should ensure that:

  • The delivery area is accessible;

  • Gates or access points are available as needed;

  • Vehicles and equipment can safely reach the delivery location; and

  • There are no known hazards that could interfere with delivery.

If delivery cannot be completed because of an incorrect address, inaccessible location, unsafe conditions, or circumstances caused by the customer, additional delivery charges or rescheduling fees may apply.

7. Inspection Upon Delivery

Customers should inspect their hay order as soon as reasonably possible after delivery.

If you believe that you received the wrong product, an incorrect quantity, or hay that was damaged during delivery, contact us promptly and provide your order information and photographs when requested.

Claims may be reviewed on a case-by-case basis and handled according to our Refund and Return Policy.

8. Natural Characteristics of Hay

Hay is an agricultural product and is not manufactured to exact uniform specifications.

Differences in the following may naturally occur:

  • Color;

  • Texture;

  • Moisture level;

  • Bale density;

  • Leaf and stem composition;

  • Size and weight;

  • Aroma; and

  • Overall appearance.

These differences may result from growing conditions, weather, harvesting, curing, storage, transportation, and other agricultural factors.

Such natural variations do not automatically constitute a defect or grounds for a refund.

9. Customer Responsibility

Customers are responsible for determining whether a particular type or quantity of hay is suitable for their animals and intended use.

Ohana Animal Supply does not provide veterinary, medical, or professional animal nutrition advice.

If you have questions about an animal's dietary requirements, allergies, health conditions, or appropriate feed, consult a qualified veterinarian or animal nutrition professional.

10. Storage and Handling

Customers are responsible for properly storing and handling hay after delivery.

Hay should be stored in an appropriate location and protected from excessive moisture, rain, flooding, contamination, pests, and other conditions that may affect its quality.

Ohana is not responsible for deterioration, mold, contamination, spoilage, or other changes caused by improper storage or handling after delivery.

11. Returns and Refunds

Returns, refunds, replacements, and order adjustments are governed by our Refund and Return Policy.

Because hay is an agricultural product, certain products may not be eligible for return once delivered or accepted.

If you receive an incorrect, damaged, or otherwise problematic order, contact us promptly so that we can review the situation and determine an appropriate resolution.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable law.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Once an order has been prepared, loaded, dispatched, or delivered, cancellation may no longer be possible.

Approved cancellations and refunds will be handled according to our applicable Refund and Return Policy.

13. Website Use

You agree to use the Website only for lawful purposes.

You may not:

  • Use the Website for fraudulent or unlawful activity;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with the Website's operation or security;

  • Introduce viruses, malware, or harmful code;

  • Copy or reproduce Website content without permission;

  • Use automated systems to scrape or collect Website content without authorization;

  • Submit false or misleading information; or

  • Attempt to disrupt or damage the Website.

14. Intellectual Property

All content on the Website, including logos, photographs, graphics, text, product descriptions, designs, and other materials, is owned by or licensed to Ohana Animal Supply unless otherwise stated.

You may use the Website for personal and legitimate purchasing purposes.

You may not reproduce, modify, distribute, publish, or commercially exploit Website content without our prior written permission, except where permitted by applicable law.

15. Third-Party Services

Our Website may rely on third-party services for functions such as payment processing, e-commerce hosting, delivery, analytics, and other services.

Third-party providers may have their own terms and privacy policies.

We are not responsible for the availability, performance, policies, or practices of third-party services.

16. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, and protect information provided through the Website.

By using the Website, you acknowledge that you have reviewed our Privacy Policy.

17. Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The Website will always be available;

  • The Website will be uninterrupted or error-free;

  • Product information will always be completely accurate;

  • A particular hay product will always be available; or

  • The Website will be free from harmful code or security issues.

Nothing in these Terms excludes or limits any rights or warranties that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Ohana Animal Supply, its owners, employees, representatives, affiliates, and service providers will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase, delivery, storage, or use of our hay products.

To the extent permitted by applicable law, our total liability relating to a particular order will not exceed the amount actually paid for the product or products giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ohana Animal Supply, its owners, employees, representatives, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from:

  • Your violation of these Terms;

  • Your unlawful use of the Website;

  • Your misuse or improper storage of hay products; or

  • Your violation of another person's rights.

20. Force Majeure

Ohana Animal Supply will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, fires, floods, transportation problems, supply interruptions, equipment failures, governmental actions, power outages, or other similar events.

21. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the "Last Updated" date at the beginning of this page.

Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

22. Governing Law

These Terms will be governed by the laws applicable to the jurisdiction in which Ohana Animal Supply operates, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute will be handled by a court or other forum having proper jurisdiction over the matter.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Refund and Return Policy, Shipping and Delivery Policy, and any other policies incorporated into these Terms, constitute the entire agreement between you and Ohana Animal Supply regarding your use of the Website and purchase of our products.

25. Contact Us

If you have questions about these Terms, your order, or our policies, please contact us through the contact information provided on our Website.

Ohana Animal Supply
Website: ohanaanimalsupply.com

Last Updated: September 4, 2026